Terms and Conditions for Gardeners Old Ford

These Terms and Conditions apply to all bookings made for gardening and outdoor maintenance services provided by Gardeners Old Ford. By confirming a booking, the customer agrees to be bound by the terms set out below. These conditions are designed to create a clear understanding between the service provider and the customer, covering how services are booked, how payments are handled, and what happens if a booking is changed or cancelled. They also explain the limits of liability, the treatment of green waste, and the legal framework that governs the agreement. For the avoidance of doubt, these terms apply to both one-off appointments and recurring garden maintenance arrangements.

In these terms, references to “we”, “us”, and “our” mean the gardening service provider, and “you” or “the customer” means the individual, business, or property owner who places the booking. The services covered may include routine garden maintenance, hedge trimming, lawn care, planting, pruning, clearance work, and related outdoor tasks. However, the exact scope of work will always depend on the estimate, booking confirmation, and any specific written agreement made before the job starts. If any provision in these terms conflicts with a separate written agreement, the written agreement will take priority to the extent of the conflict.

We aim to provide a professional gardening service in Old Ford and across the surrounding area, but the operational standards, service scope, and scheduling process described here are intended to apply generally to all customers. Please read these terms carefully before accepting a quotation or confirming a date. If you are unsure about any part of these conditions, it is your responsibility to raise the matter before the service begins.

1. Booking process

How bookings are made

A booking may be requested by telephone, email, online form, message, or any other method accepted by us at the time. A booking is not confirmed until we have reviewed the request, agreed the work to be carried out, and provided confirmation in writing or by another durable format. Any quotation given before confirmation is an invitation to proceed and does not, by itself, create a binding contract. We may ask for photographs, access details, or additional information in order to provide an accurate estimate and assess whether the work is suitable.

All information provided by the customer must be accurate and complete. This includes details about access, parking, the condition of the garden, known hazards, pets, water supply, and any restrictions that may affect the work. If the information supplied is incomplete or misleading, we may revise the price, change the timing of the work, or withdraw the booking altogether. The customer is responsible for ensuring that the site is ready for the service on the agreed date and that any necessary permissions from landlords, neighbours, managing agents, or local authorities have been obtained in advance where relevant.

We reserve the right to refuse a booking where the requested service is unsafe, unlawful, impractical, or outside our operational capacity. In some cases, we may offer an amended scope of work instead of the original request. Where a recurring garden maintenance service is arranged, the schedule may be adjusted from time to time depending on weather, season, staff availability, or other operational factors. Any change will be communicated as soon as reasonably possible.

2. Payment terms

Payment must be made in accordance with the invoice, quotation, or booking confirmation. Unless agreed otherwise in writing, payment is due on completion of the work or within the stated payment period shown on the invoice. We may request a deposit for larger projects, repeat appointments, or jobs that require materials or special arrangements. Deposits are used to reserve time and cover administrative costs and may be non-refundable where stated in the confirmation.

All prices are quoted in pounds sterling and, where applicable, may include VAT or other taxes as clearly stated. If the price is estimated rather than fixed, the final amount may vary if the actual work differs from the initial description, if additional tasks are requested during the visit, or if hidden issues are discovered once work begins. Any material increase will be explained where reasonably possible before further work proceeds. We may charge for reasonable extra labour, travel, disposal, or materials where these are necessary to complete the agreed service.

Late or failed payments

If payment is not received by the due date, we may suspend further work, cancel future appointments, and recover any reasonable costs associated with collection. Interest may be charged on overdue amounts in accordance with applicable law. The customer will also be responsible for bank charges or collection fees arising from failed payments or chargebacks, except where such charges result solely from our own error. We do not accept responsibility for delays caused by third-party payment providers or banks.

3. Cancellations, rescheduling, and access

The customer may cancel or reschedule a booking by giving reasonable notice. Unless a different cancellation period is stated in the booking confirmation, at least 24 to 48 hours’ notice is expected for standard domestic appointments. Short-notice cancellations may incur a fee to cover time reserved, administration, and any costs already incurred. Where a deposit has been paid, we may retain all or part of it if the cancellation leaves us unable to recover the reserved time or any preparatory expenses.

We may cancel or reschedule a booking if adverse weather, staff illness, vehicle failure, unsafe conditions, or any other event beyond our control makes it unreasonable or unsafe to attend. In such circumstances, we will seek to rearrange the service at a mutually convenient time. We are not liable for any loss caused by a genuine postponement where reasonable notice is given and an alternative date is offered. If repeated access problems prevent completion of the work, we may treat the booking as cancelled by the customer and charge for wasted time or call-out costs where appropriate.

The customer must ensure that our team can access the property at the agreed time. Gates, locks, animals, parked vehicles, and obstructions should be managed before arrival. If access is not available, or if conditions prevent safe working, we may leave the site and apply a reasonable charge for the lost appointment. Where keys, codes, or entry instructions are supplied, the customer is responsible for ensuring they are correct and secure. We accept no liability for delays caused by incorrect access details provided by the customer.

4. Liability and limitations

We will use reasonable skill and care in carrying out all services. However, gardening work can involve natural variation, pre-existing damage, hidden defects, unstable ground, weather exposure, and other site-specific risks. We do not guarantee that any plant, lawn, shrub, hedge, or outdoor feature will survive or improve in every circumstance, particularly where the condition of the item or area is poor before the work begins. Any advice or recommendations given by our staff are offered in good faith but are not warranties or guarantees unless expressly confirmed in writing.

We are not responsible for damage caused by latent defects, weakened fixtures, buried services, defective tools supplied by the customer, or problems that are not reasonably visible before work begins. The customer should tell us about sprinklers, cables, drainage systems, inspection covers, fragile structures, or any other features that require special care. We will not be liable for loss or damage arising from inaccurate information, failure to provide suitable access, or instructions that conflict with safe working practices.

To the fullest extent permitted by law, our total liability for any claim arising from a booking shall be limited to the amount paid for the specific service giving rise to the claim. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. We are not liable for indirect or consequential losses, including loss of enjoyment, loss of business, loss of profits, or any incidental expense arising from a service delay or cancellation.

5. Waste handling and environmental compliance

Any green waste, soil, branches, grass cuttings, hedge clippings, or similar materials removed during the service will be handled in accordance with applicable UK waste regulations. Unless otherwise agreed, we will decide whether waste is left on site, bagged, composted, reused, or removed for disposal. If waste removal is included in the booking, the customer agrees that material may be transported to an authorised facility or managed through lawful commercial waste channels.

The customer must not ask us to dispose of hazardous, prohibited, or contaminated materials unless we have specifically agreed and are properly equipped and authorised to do so. Such materials may include asbestos, chemicals, oil, paint, clinical waste, building rubble, or items contaminated by pests or disease. If restricted waste is discovered during the job, we may stop work, charge for the time spent, and advise on a lawful method of removal. We will not knowingly breach environmental, transport, or duty-of-care obligations.

The customer agrees that waste produced by the service becomes the responsibility of the party identified in the booking confirmation, subject to any separate waste removal arrangement. Where waste is left on the property, the customer is responsible for its storage, onward handling, and any permissions needed for collection or disposal. Any request to remove waste beyond the original estimate may result in an additional charge.

6. Customer responsibilities

The customer must ensure that the work area is reasonably safe and free from preventable hazards. This includes securing pets, warning us about fragile items, and removing personal belongings or obstacles that could interfere with the service. If we have to work around items that should have been removed, we may decline to accept responsibility for accidental damage caused by the restricted workspace.

Where the job requires water, electricity, or other utilities supplied by the property, these must be available unless otherwise agreed. The customer is responsible for ensuring that any plants, structures, or surfaces requiring special treatment are identified before work starts. If the customer asks us to use a particular product, technique, or timing that conflicts with our professional judgment, we may refuse that instruction or require the customer to confirm it in writing.

It is the customer’s responsibility to check the completed work promptly and report any issue within a reasonable time. If a concern is raised, we may inspect the matter and decide whether a remedial visit is appropriate. Ordinary wear and tear, seasonal change, and outcomes caused by weather or third-party interference are not defects in our service.

7. Complaints, changes, and contract variations

Any request to change the agreed scope of work must be agreed before the change is carried out. Additional tasks may be charged separately. We may update these terms from time to time, but the version that applies to a booking is the one in force when the booking was confirmed, unless a later written variation has been accepted by both parties.

If a dispute arises, both parties should act reasonably and seek an informal resolution first. We may request photographs, invoices, or other relevant information to understand the issue. Where a remedy is appropriate, it may take the form of a return visit, a partial refund, or another proportionate solution at our discretion, provided this is fair and lawful. Any remedy will be limited to the service actually supplied and will not extend to unrelated property damage or third-party claims.

8. Governing law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless mandatory legal rules provide otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force.

These terms are intended to provide a fair and transparent framework for customers using Old Ford gardeners and related outdoor maintenance services. By proceeding with a booking, you confirm that you have read, understood, and accepted the conditions set out above, including the rules on payment, cancellation, liability, waste handling, and governing law.