Terms And Conditions

Gardeners Old Ford Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Old Ford to residential and commercial clients. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking or allowing work to commence.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means the individual, business, or organisation requesting or receiving services from Gardeners Old Ford.

Company means Gardeners Old Ford, the provider of gardening and related services.

Services means any gardening, garden maintenance, landscaping, clearance, planting, lawn care, hedge trimming, pruning, or other related work provided by the Company.

Booking means a confirmed request for Services made by the Client and accepted by the Company.

Site means the garden, outdoor space, or property where the Services are to be provided.

2. Scope of Services

The Company provides a range of gardening and garden maintenance services, including but not limited to lawn mowing, hedge and shrub trimming, planting, weeding, clearance, seasonal tidy ups, and light landscaping or improvement works. The exact scope of Services for each Booking will be agreed with the Client in advance, either through written confirmation or clearly stated verbal agreement.

The Company reserves the right to refuse to carry out any work which, in its reasonable opinion, is unsafe, unlawful, unsuitable for the Site, or beyond the competence or standard equipment of the team. Where possible, alternative approaches may be proposed.

3. Booking Process

3.1 Initial enquiry

Clients may contact the Company to request a quotation or make a Booking for gardening services within the service area. The Company may request information about the Site, photographs, approximate measurements, and details of the work required.

3.2 Quotations

Any quotation provided by the Company is based on the information supplied by the Client and, where applicable, an inspection of the Site. Quotations are usually estimates and may be subject to adjustment if the actual conditions on Site differ materially from those described or observed during the quotation stage.

3.3 Acceptance and confirmation

A Booking is deemed confirmed when the Client accepts the quotation or service proposal and the Company confirms the date and time for the work. Confirmation may be provided in writing or verbally, as appropriate. The Company may require a deposit or prepayment as a condition of confirming the Booking.

3.4 Changes to bookings

Any changes to the scope, date, time, or location of a Booking must be agreed with the Company in advance. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability. Changes may affect the quoted price.

4. Access to the Site and Client Obligations

4.1 Access

The Client is responsible for ensuring that the Company has safe and adequate access to the Site at the agreed time. This includes providing access through gates, side entrances, or communal areas as necessary.

If the team is unable to access the Site due to locked gates, blocked entrances, or other obstacles, and the Client cannot be reached within a reasonable period, the visit may be treated as a same day cancellation and charges may apply in accordance with the cancellation policy.

4.2 Site preparation

The Client must ensure that the Site is reasonably clear of obstructions such as garden furniture, toys, and pet waste. The presence of glass, sharp objects, or other hazards must be disclosed in advance.

4.3 Pets and children

The Client is responsible for keeping pets and children away from the working area while the Company is on Site. This is for their safety and to enable the team to work efficiently.

4.4 Utilities and water

The Client agrees to provide access to water and, where reasonably required, electricity for the duration of the Services. Any limitations on the use of these utilities must be communicated in advance.

5. Pricing and Payment Terms

5.1 Pricing

Prices for Services are agreed with the Client prior to commencement of work, either as a fixed price for a defined scope or as an hourly rate plus materials. All prices are stated in pounds sterling unless otherwise specified.

5.2 Payment methods

Accepted payment methods will be communicated by the Company during the booking process. The Company may accept bank transfers, card payments, and other common non cash methods. The Company may decline to accept payments in certain forms at its discretion.

5.3 Payment due date

Unless otherwise agreed in writing, payment for one off services is due on completion of the work on the day of service. For ongoing or regular maintenance, payment terms may be weekly, fortnightly, monthly, or per visit as agreed. Invoices, where issued, must be paid by the stated due date.

5.4 Deposits and prepayments

The Company may require a deposit or full prepayment for certain projects, including larger landscaping jobs, extensive clearances, or where materials must be purchased in advance. Deposits are generally non refundable except where the Company cancels the Booking without offering a reasonable alternative date.

5.5 Overdue payments

If payment is not received by the due date, the Company reserves the right to suspend further work until payment is made in full. The Company may charge interest on overdue amounts at a reasonable rate and may recover any costs incurred in pursuing late payments, including administrative and legal costs.

6. Cancellations and Rescheduling

6.1 Client cancellations

If the Client wishes to cancel or reschedule a Booking, they must notify the Company as early as possible. The following terms normally apply unless otherwise agreed:

Cancellations or rescheduling with more than 48 hours notice before the scheduled start time will usually incur no charge.

Cancellations or rescheduling with between 24 and 48 hours notice may incur a partial charge to cover lost time and scheduling costs.

Cancellations or rescheduling with less than 24 hours notice, or failure to provide access as agreed, may be charged up to the full value of the Booking.

6.2 Company cancellations

The Company will use reasonable efforts to honour all confirmed bookings. However, the Company may cancel or reschedule a Booking in cases of severe weather, staff illness, vehicle breakdown, safety concerns, or other circumstances beyond its control. In such cases, the Company will attempt to offer the Client an alternative date as soon as practicable.

The Company shall not be liable for any indirect loss, such as loss of enjoyment, inconvenience, or business interruption, arising from the cancellation or rescheduling of a Booking.

7. Weather and Safety

Gardening services are dependent on weather and ground conditions. The Company reserves the right to postpone or amend the scope of work if, in its reasonable opinion, weather conditions make it unsafe or impracticable to proceed, or if carrying out the work would likely damage the garden or equipment.

Strong winds, heavy rain, storms, snow, ice, or extreme heat may affect the ability to safely carry out certain tasks such as tree work, ladder use, or use of powered machinery. The Company will liaise with the Client to agree alternative arrangements where necessary.

8. Materials, Plants, and Guarantees

8.1 Materials and plants

Where the Company supplies materials, such as soil, compost, turf, plants, or fixtures, these will be of a standard suitable for the intended purpose. Natural products are subject to variation in colour, texture, and performance.

8.2 Plant establishment

The successful establishment and long term health of plants, turf, and lawns depend on ongoing care, watering, and soil conditions beyond the Companys control. Unless expressly agreed in writing, the Company does not guarantee the survival or performance of plants or turf once the initial installation is complete and the Client has taken over care.

8.3 Client supplied materials

If the Client supplies materials, turf, or plants, the Company is not responsible for their quality or suitability. Any delays or additional work required due to unsuitable or defective materials provided by the Client may result in additional charges.

9. Waste Handling and Environmental Regulations

9.1 Green waste

Garden services often generate green waste such as grass cuttings, branches, leaves, and plant trimmings. The handling of this waste will be agreed with the Client before work begins. Options may include leaving the waste on Site in a designated area, placing it in green waste bins, or arranging removal.

9.2 Waste removal

Where the Company agrees to remove waste from the Site, it will do so in compliance with applicable waste management and environmental regulations. Charges for waste removal may be included in the quotation or itemised separately, depending on the volume and type of waste.

The Company does not handle hazardous waste such as asbestos, chemicals, or contaminated soil. Any such materials discovered on Site must be managed by the Client using appropriate specialist services.

9.3 Recycling and disposal

The Company aims where practicable to dispose of green waste in an environmentally responsible way, including composting and use of approved recycling facilities. However, specific disposal methods may depend on local facilities and regulations.

10. Damage, Liability, and Insurance

10.1 Duty of care

The Company will exercise reasonable skill and care when providing Services, using appropriate tools and methods consistent with normal gardening practices.

10.2 Damage to property

If accidental damage to the Clients property occurs as a direct result of the Companys negligence, the Client must notify the Company as soon as reasonably possible, and in any event within 48 hours of becoming aware of the damage. The Company may inspect the damage and, where appropriate, arrange repair, replacement, or reasonable compensation.

The Company shall not be liable for any pre existing defects, hidden obstructions, or structural weaknesses at the Site that are not reasonably apparent before the work commences. This includes, but is not limited to, cracked paving, unstable walls, underground pipes or cables not disclosed by the Client, and pre existing plant or lawn disease.

10.3 Limitation of liability

To the fullest extent permitted by law, the Companys total liability to the Client for any claim arising out of or in connection with the Services shall be limited to the total amount paid or payable by the Client for the specific Booking from which the claim arises.

The Company shall not be liable for any indirect, consequential, or special loss, such as loss of profit, loss of enjoyment, or loss of opportunity, arising from the provision or non provision of the Services.

Nothing in these terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

11. Complaints and Disputes

11.1 Complaints procedure

If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally within 48 hours of the work being carried out. The Company will make reasonable efforts to investigate the matter promptly and, where appropriate, may offer to rectify the work or provide another practical solution.

11.2 Dispute resolution

The Company aims to resolve any disputes amicably through discussion and, if necessary, written correspondence. If a dispute cannot be resolved informally, the parties may consider mediation or other forms of alternative dispute resolution before resorting to court proceedings.

12. Privacy and Data

The Company may collect and store basic personal data such as names, addresses, and service details for the purposes of managing bookings, providing Services, and keeping appropriate records. The Company will take reasonable steps to protect this information and will not sell it to third parties.

Personal data may be shared with third parties only where necessary to provide the Services, comply with legal obligations, or enforce these Terms and Conditions.

13. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new Bookings at the time they are made. Where significant changes affect ongoing or long term Clients, the Company will provide reasonable notice of the updated terms.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services by the Company.

15. General Provisions

15.1 Entire agreement

These Terms and Conditions, together with any written quotation or service agreement, constitute the entire agreement between the Client and the Company relating to the Services and supersede any prior discussions or understandings.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

15.3 No waiver

Failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Assignment

The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary to provide the Services.

By making a Booking with Gardeners Old Ford or allowing Services to commence, the Client confirms that they have read, understood, and agree to these Terms and Conditions.